Customer Satisfaction and Loyalty

Customer Satisfaction and Loyalty
  • Course:

    Customer Satisfaction and Loyalty

  • Description:

    This course fits comfortably between two categories: customer service and marketing. Have you ever wondered what makes some organizations shine in the heart and mind of customers, achieve the highest levels of customer delight and at the same time generate record profits? In this course we blend customer service and marketing to give a practical insight into the workings of such successful organizations.

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Customer Satisfaction and Loyalty