Value for Business is to achieve excellence in customer service in order to
exceed guest needs and expectations, guaranteeing satisfaction
providing an environment where courtesy, helpfulness and a warm welcome are standard.Improving company's welcome to visitors with special needs and disabilities and to international customers
will let your business grow through converting inquiries into sales.
Upon completion trainees will be able to Adopted a consistent, professional style when speaking with customers.
Developed skills in engaging with customers and handling their inquiries effectively.
Listened effectively, asked questions and summarized to respond fully to a customer request.
Identified ways they can add value to customer relationships and exceed expectations.
Practiced how to turn customer service disappointment into a positive experience.